Meesho launches voicebot to cut customer support costs by one-fourth
BENGALURU: Ecommerce marketplace Meesho on Tuesday announced a generative artificial intelligence-powered multilingual voice bot, setting a new standard for customer service in the e-commerce industry in India.Currently, the feature supports only Hindi and English. However, the Bengaluru-based startup plans to expand this to six additional regional languages over a period of time.The solution aims to…